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We Care for our Guests' satisfaction,  and your well-being is our top priority

BRR Team

In light of the prevalent issue of travelers encountering scams related to their travel plans, we would like to emphasize the importance of an additional security measure. We strongly recommend and urge our guests to reach out to us one week before their intended arrival. Please confirm your reservation by ensuring you have received our official confirmation email, along with the unique booking number provided. This proactive step adds an extra layer of protection to your travel arrangements and enhances overall peace of mind.

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1. Reservation Confirmation:
By making a reservation through our website, or from our Front Office you agree to abide by the terms and conditions outlined in this disclaimer. Your reservation is confirmed upon completing the booking process and receipt of a confirmation email from Belum Rainforest Resort.

2. Reservation Information:
While we strive to provide accurate and up-to-date information on our website, we do not guarantee the accuracy of all details, including room availability, rates, and amenities. Any discrepancies will be addressed at the time of check-in.

3. Cancellation Policy:
Cancellation policies vary depending on the type of reservation, room category, and promotional offers. Please review the specific cancellation terms provided during the booking process. Failure to adhere to the cancellation policy may result in charges.

4. Payment Information:
A valid credit card is required for certain reservations to guarantee and secure the booking. The provided credit card will be charged according to the reservation and cancellation policies.

5. No Show Policy:
If you do not arrive on the scheduled check-in date and have not canceled the reservation under the stated policy, you may be charged for the first night or the entire stay, depending on the hotel's policy.

6. Changes to Reservations:
Changes to reservations, including modifications to dates or room types, are subject to availability and may incur additional charges. Please get in touch with our reservations team for assistance.

7. Guest Responsibility:
Guests are responsible for reviewing all reservation details, including dates, room types, and rates before confirming the booking.  Any discrepancies should be reported to our reservations team immediately.

8. Force Majeure:
The hotel is not responsible for unforeseen circumstances or events beyond our control, including but not limited to natural disasters, government actions, and other force majeure events that may affect your reservation.

9. Contact Information:
If you have any questions or concerns regarding your reservation, please contact our reservations team at +6057916800 or +601165627669

10. Consent:
By finalizing a reservation through our website, you acknowledge and agree to the terms outlined in this reservation disclaimer. Your booking will be deemed final and confirmed upon receiving our confirmation email. Additionally, please ensure to check with our Front Office a week before your arrival and confirm your booking number with the Front Office on duty.

Tropical Leaves

Get in Touch

Call us at +6057916800 | +601165627669

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